Discharge day should be the light at the end of the tunnel—for patients, families, and care teams. But in many hospitals, this final step drags on longer than it should. And more often than not, the culprit is a process that hasn't changed in decades: the fax machine....

Not every patient gets a second chance at medical care after discharge. For many people living with & managing chronic health conditions, the moment of leaving the hospital or a healthcare facility marks a precarious turning point – and not always a good one. When...